Refund and Returns Policy

1. About Us

Power Up Softwares is a digital software business operated by Pradyuman Singh Rajpurohit. Throughout this Refund Policy, “Power Up Softwares,” “we,” “us,” or “our” refers to the business operated under this name.

We provide digital software products, software licenses, license keys, activation keys, APIs, and related digital services.

2. Digital Products

All products sold through Power Up Softwares are digital products. No physical goods are shipped.

Because digital products may be accessed, activated, or delivered immediately after purchase, purchases are generally non-refundable once the product, license key, activation key, or digital access has been provided or activated.

3. When a Refund May Be Approved

A refund may be considered only when:

• The purchased software has a genuine technical defect attributable to our software.
• The customer has followed all published installation, configuration, activation, and system-requirement instructions.
• Our support team has been given a reasonable opportunity to investigate and resolve the issue.
• We are unable to provide a working solution or replacement where appropriate.

Refund requests are reviewed individually. A refund is not automatically guaranteed merely because a customer reports that the software does not work.

4. Situations Not Eligible for a Refund

Refunds will generally not be provided for:

• Change of mind after purchase.
• Purchasing the wrong product.
• Purchasing a product without reviewing its description or system requirements.
• Hardware that does not meet the stated requirements.
• Operating-system or system-environment incompatibility that was disclosed in advance.
• Failure to follow installation or configuration instructions.
• Failure to install required drivers, dependencies, updates, or components.
• Failure to make required system changes described in the product documentation.
• Problems caused by third-party software, security software, antivirus programs, firewalls, or other external factors.
• Problems caused by the customer’s hardware, operating system, network, or system configuration.
• Failure to maintain the requirements necessary for the software to operate.
• A license key that has already been activated or used, except where the issue is verified to be caused by our software or licensing system.
• Loss, disclosure, sharing, misuse, or unauthorized use of a license key.
• Failure to use the purchased product within its intended purpose.
• Temporary service interruptions, maintenance, or circumstances outside our reasonable control.

5. System Requirements and Customer Responsibility

Customers are responsible for ensuring that their computer, operating system, hardware, drivers, software environment, and other required components meet the requirements stated on the relevant product page before purchasing.

If a product requires specific configuration or system settings, the customer is responsible for following those requirements.

If the software does not function because the customer’s system does not meet the stated requirements or because required instructions were not followed, this will generally not constitute a valid reason for a refund.

6. Technical Support and Troubleshooting

Before requesting a refund, customers must contact our support team and provide sufficient information for us to investigate the reported issue.

We may request:

• Screenshots or recordings.
• Error messages.
• System information.
• Relevant logs.
• Software version information.
• Hardware or operating-system information.
• Other information reasonably necessary to diagnose the issue.

We may attempt troubleshooting, configuration assistance, updates, replacement files, license replacement, or another reasonable solution before considering a refund.

7. License Keys and Digital Access

License keys, activation keys, credentials, APIs, and other digital access are treated as delivered when they are made available to the customer.

Customers are responsible for keeping their license information secure and must not share, resell, distribute, or otherwise misuse their license unless expressly permitted by the applicable product terms.

Once a license has been delivered or activated, a refund will generally not be available unless the license or associated product is determined to be defective and the issue cannot reasonably be resolved.

8. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same purchase, or believe a payment was processed incorrectly, contact our support team as soon as possible.

We will review the transaction and, where appropriate, correct a verified duplicate or erroneous charge.

9. Refund Request Process

To request a refund, contact Power Up Softwares through the support channel provided on our website.

Please include:

• Your order or transaction ID.
• The email address used for the purchase.
• The product purchased.
• A detailed description of the problem.
• The troubleshooting steps you have already attempted.
• Any relevant screenshots, logs, or error messages.

Refund requests submitted without sufficient information may be delayed while we investigate the issue.

10. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase, subject to the capabilities and processing times of the applicable payment provider.

Processing times may vary depending on the payment provider, bank, card issuer, or other financial institution.

11. Abuse and Fraudulent Refund Claims

We reserve the right to refuse refund requests that appear fraudulent, abusive, misleading, or inconsistent with the purchase records or product terms.

Unauthorized chargebacks or payment disputes initiated without first contacting our support team may result in suspension or termination of the associated digital product or license, where permitted by applicable law.

12. Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted under applicable law.

Where mandatory consumer-protection laws provide a right to a refund or other remedy, those rights will apply regardless of the terms of this policy.

13. Policy Changes

Power Up Softwares reserves the right to update or modify this Refund Policy from time to time.

The updated version will be published on our website with the revised effective date.

14. Contact

For refund requests or questions regarding this policy, please contact Power Up Softwares / Pradyuman Singh Rajpurohit through the official contact or support channels provided on our website.